New Account Registration :

How to register your Fido account

Getting started with Fido is quick and easy. Once you've downloaded the Fido App, you can register your account and begin the verification process in just a few simple steps. Step 1: Download the Fido App Download the Fido App from the Google Play Store or Apple App Store and open the app...

What is OTP (One-Time-Password) and why do I need it?

What is OTP and How to Use It? Your OTP (One-Time Password) is the unique code generated and sent by Fido via SMS to your registered mobile number. This is an important security measure to verify your number and prevent unauthorized access to your Fido Account. How to Use Your OTP: Enter you...

Why do I need a PIN code to use the Fido App?

At Fido, your security is our top priority. That’s why, as a first layer of protection, we require you to set up a 4-digit PIN when registering your account. This PIN acts as a lock on your Fido App, ensuring that only you can access your account. Here’s what you need to know to keep your accou...

What is the difference between the OTP and my PIN?

At Fido, your security is our priority. That’s why we use both a One-Time Password (OTP) and a Personal Identification Number (PIN) to keep your account safe. OTP (One-Time Password): Every time you log in to your Fido account, we’ll send a unique OTP to your registered phone number via SMS. T...

Can I reset my Fido PIN?

Yes, you can reset your Fido PIN. Your PIN is a 4-digit code you created when registering on the Fido App. It’s confidential and should never be shared with anyone, including Fido staff. If you’ve forgotten your PIN, follow these steps based on your account status to reset it: For verified Fido...